Random IE7 freeze when opening a PDF from Acrobat 9.1 Pro

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we having problems pc viewing pdf files in ie 7.0.  when viewing pdf files

on our special inhouse loan funding site, browser freeze , error message come "internet explorer has encountered error , needs close".

 

what tried far...

-ran adobe update , installed acrobat professional 9.1.1

-did reset under advanced tab in internet properties.

-re-enabled adobe related ie plugins.

-deleted users %temp% file.

-rebooted pc

 

i've asked our web application vendor if use better browser such firefox, chrome, or try ie8, said it's not supported.

 

 

the error shown in application event log is:

event type:        error

event source:    application error

event category:                none

event id:              1000

date:                     6/3/2009

time:                     3:11:32 pm

user:                     n/a

computer:          proc2

description:

faulting application iexplore.exe, version 7.0.6000.16827, faulting module acropdf.dll, version 9.1.0.163, fault address 0x0000221c.

 

for more information, see , support center @ http://go.microsoft.com/fwlink/events.asp.

data:

0000: 41 70 70 6c 69 63 61 74   applicat

0008: 69 6f 6e 20 46 61 69 6c   ion fail

0010: 75 72 65 20 20 69 65 78   ure  iex

0018: 70 6c 6f 72 65 2e 65 78   plore.ex

0020: 65 20 37 2e 30 2e 36 30   e 7.0.60

0028: 30 30 2e 31 36 38 32 37   00.16827

0030: 20 69 6e 20 61 63 72 6f    in acro

0038: 70 64 66 2e 64 6c 6c 20   pdf.dll

0040: 39 2e 31 2e 30 2e 31 36   9.1.0.16

0048: 33 20 61 74 20 6f 66 66   3 @ off

0050: 73 65 74 20 30 30 30 30   set 0000

0058: 32 32 31 63 0d 0a         221c.. 

 

followed by:

 

event type:        error

event source:    application error

event category:                none

event id:              1001

date:                     6/3/2009

time:                     3:12:12 pm

user:                     n/a

computer:          proc2

description:

fault bucket 1230219238.

 

for more information, see , support center @ http://go.microsoft.com/fwlink/events.asp.

data:

0000: 42 75 63 6b 65 74 3a 20   bucket:

0008: 31 32 33 30 32 31 39 32   12302192

0010: 33 38 0d 0a               38..   

 

 

 

thanks help!

did ever answer this?  having problems documents open fine in version 7 , 8, freeze in 9.  when @ task manager, acrobat using 50% of cpu.  1 test, let sit there 3 hours before killed it.  don't know how important is, documents having problems acroforms, not acroforms having problem , not instances of form.



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